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If These Brands Could Talk: AI Conversation Along the Customer Journey

  • 17 Sep 2020
  • 12:00 PM - 1:00 PM
  • Zoom Meeting

Join us Sept. 17 at 12:00 p.m. for our monthly meeting, where Jonathan Foster, Principal Content Experience Manager, Microsoft will present “If These Brands Could Talk: AI Conversation Along the Customer Journey.”

Check your email for your login links! 


Synopsis:

We might call them bots, but the more responsive, personal, and seemingly intelligent our conversational technologies become, the more the customer will think of them not only as the voice of a company but an extension of the company brand itself.

Jonathan will share insights into the development of Microsoft’s intelligent assistant Cortana and the creation of bot personalities and how they might inform the power of conversational UX in retail experiences. Bring your lunch and join us via Zoom for this great presentation!

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