Senior Client Success Specialist - Comscore

03 Mar 2020 3:55 PM | Nancy Hardwick (Administrator)

Location: Seattle

About this Role:  

Develops and maintains long-term client relationships by serving as an internal advocate and client liaison. Understands the clients changing and expanding business needs and identifies opportunities to improve client satisfaction and find new Comscore solutions to meet their needs. Through regular contact, ensure maximum usage and satisfaction of Comscore products, services, and data, resulting in customer retention.

What You'll Do:  

·         Day-to-day client lead of a portfolio of named client accounts with direct ownership for client satisfaction, product usage and  issue resolution

·         Establish strong and productive relationships with client accounts in-person and virtually;

·         Respond promptly to client questions, concerns, and problems, identify data quality issues and validate data across Syndicated and/or Advertising products

·         Maintain expert knowledge of Comscore digital audience and advertising products, cross-platform audience measurement and advertising and the media landscape in general

·         Understand client usage and training needs to keep them engaged and utilizing our data

·         Manage projects across accounts, including conducting kick off calls, hosting customized training sessions with clients and working with internal teams to resolve issues and ensure success

·         Proactively identify opportunities to improve client deliverables, anticipate client needs, and offer creative solutions

·         Support sales by identifying opportunities to address client business needs with additional products or services

·         Act as the customer's advocate internally to ensure project goals, needs, and issues are clearly understood by internal departments, and provide clarity as needed

·         Maintain a baseline knowledge of clients industry, competitive space and role in the market, including competitors, customers, and emerging trends

·         Develop PowerPoint presentations, analyze data, and maintain account information in Salesforce and other internal tools

What You'll Need:

·         Bachelor’s degree, preferably with a focus in business, advertising or marketing

·         4+ years of Client Success, Account Management or Consulting experience in a client-facing position within analytics, audience measurement, advertising agency, marketing data solutions or digital media business

·         Experience with data analysis and problem solving with large amounts of data is a plus

·         Excellent interpersonal and communication skills; ability to communicate well with people at all levels of an organization both internally and externally, both written and verbally

·         Experience creating value for clients through data insights, presentations, trainings and/or client-focused consultation

·         Strong analytical and problem-solving skills

·         Takes a collaborative approach and values teamwork as a way to achieve goals and solutions for internal and external clients


For more information and to apply visit:  https://www.comscore.com/About/Careers/Job-Opportunities?sfid=22343

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