Client Success Specialist - Comscore

03 Mar 2020 4:04 PM | Nancy Hardwick (Administrator)

Location: Seattle, WA 

About This Role:

Develops and maintains long-term client relationships by serving as an internal advocate and client liaison. Understands the clients changing and expanding business needs and identifies opportunities to improve client satisfaction and find new Comscore solutions to meet their needs. Through regular contact, ensure maximum usage and satisfaction of Comscore products, services, and data, resulting in customer retention.

What You’ll Do:

  • Support Client Success managers or partners on a portfolio of accounts with a strong focus on improving client satisfaction, product usage, and issue resolution
  • Respond promptly to client questions, concerns, and problems, identify data quality issues and validate data across Syndicated and/or Advertising products
  • Understand the principle business objectives and goals of your accounts, and how Comscore services help the account meet those objectives
  • Maintain expert knowledge of Comscore's digital products, cross-platform audience measurement and advertising and the media landscape in general
  • Understand client usage and training needs to keep them engaged and utilizing our data
  • Act as the customer's advocate internally to ensure project goals, needs, and issues are clearly understood by internal departments, and provide clarity as needed
  • Manage projects across accounts, including conducting kick off calls, hosting training sessions with clients and working with internal teams to resolve issues and ensure success
  • Proactively look for ways to improve client deliverables, anticipate customer needs, and offer creative solutions
  • Develop PowerPoint presentations, analyze data, and maintain account information in Salesforce and other internal tools

What You’ll Need:

  • Bachelor’s degree, preferably with a focus in business, advertising or marketing
  • 1 - 3 years of Client Success, Account Management or Consulting experience in a client-facing position within analytics, audience measurement, advertising agency, marketing data solutions or digital media business
  • Experience with data analysis and problem solving with large amounts of data is a plus
  • Excellent interpersonal and communication skills; ability to communicate well with people at all levels of an organization both internally and externally, both written and verbally
  • Outstanding project management, presentation, and customer service skills
  • Takes a collaborative approach and values teamwork as a way to achieve goals and solutions for internal and external clients

For more information and to apply visit:

Puget Sound Research Forum is a 501(c)6 non-profit organization. 
P.O. Box 926 Mercer Island, WA 98040

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