June 2022: Beyond Satisfaction Surveys: A Global Perspective on Patient-Centered Care

Date and Time
Thu, Jun 16, 2022
11:30 am PST
Ivar's Salmon House
401 NE Northlake Way
Seattle Washington 98105
Back to all events

June 2022: Beyond Satisfaction Surveys: A Global Perspective on Patient-Centered Care

This talk covers collaborative research efforts from the University of Washington and Kenyan partner institutions to improve quality of care for young people affected by HIV in Kenya. Globally, despite availability of effective HIV prevention and treatment, adolescents continue to be disproportionately affected by HIV and have poor care outcomes compared to other age groups. In Kenya, adolescents reported encounters with health providers who treated them with stigma and judgment, and yet satisfaction surveys yielded results that nearly all were “very satisfied” with their care. What exactly were patient satisfaction surveys measuring and do they really capture user experiences of care? Findings from two studies using standardized patient actors to both improve and measure quality of HIV care for young people in Kenya will be discussed.



Associate Professor, Department of Global Health

Pamela Kohler PhD, MPH, RN is an Associate Professor with a joint appointment in Psychosocial and Community Health and the Department of Global Health (Schools of Public Health and Medicine), and she co-directs the UW Center for Global Health Nursing. She completed nursing training at Johns Hopkins University, and worked clinically in HIV care and Emergency Departments. She received a PhD in Nursing and MPH in Health Services from the University of Washington. Her research explores social and programmatic barriers to uptake of services along the HIV care continuum including prevention of mother to child transmission (PMTCT), referral to and retention in HIV care programs, and access to sex education for pregnancy and STD prevention. She is particularly interested in improving HIV testing and treatment services for adolescents in resource-limited settings and in working with healthcare workers to improve the quality of HIV and STI service delivery. She leads an intermediate-level field epidemiology training program in Tanzania and evaluate STD/HIV treatment and prevention programs and policies in sub-Saharan Africa through the International Training and Education Center for Health (I-TECH).



*If you are a PSRF member, please log in to access the member rate.

Register For Event

Oops! We could not locate your form.

More Upcoming Events

8 Dec
6:00 pm
PSRF Holiday Party – Jingle & Mingle
2960 4th Ave S Suite 114 , Seattle Washington 98134 |
19 Jan
11:30 am
In Their Own Words: why open-ended feedback matters and how to manage it effectively
401 NE Northlake Way , Seattle Washington 98105 |
Expedia Group today has a global Customer Experience program covering 10+ Expedia Group brands, five product lines (hotels, flights, car, cruises and activities), and capturing feedback across 30+ geographies. Feedback received through surveys, reviews, chats etc. includes millions of unstructured data (open-ended verbatims) that need to be transformed into actionable insights. This presentation will share some of the best practices to adapt when it comes to organizing, structuring and reporting your customers’ open-ended feedback including such topics as change management, governance, process implementation etc.